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Software programs can be used automate manual processes, streamline workflows, or create better customer experiences. They can also help businesses reduce human error, increase profits, and save money. Choosing the right business software can be difficult with so many options available.

Small and medium-sized business (SMBs) can benefit from low-cost alternatives to brand-name software suites, like LibreOffice or Google Docs. These suites usually comprise accounting offices, office productivity, project management and communication systems. For larger businesses, there are enterprise resource planning (ERP) solutions that offer more advanced features such as inventory management and global reporting.

Support tools for customers such as live chats and co-browsing enable businesses to resolve customer issues faster which leads to higher levels of satisfaction and retention. Some of these tools such as Help Scout and Zendesk are connected to other apps to provide a more comprehensive customer experience.

Contract management software like Plutio can help businesses keep up with ongoing projects by collating all relevant details on one screen to make it easy to access and review. For instance, users can view project progress, billable time and paid invoices in an instant.

As consumers of younger generations prefer personalized products and services more businesses must adjust their marketing strategies. CRM tools can help companies better understand the needs of their customers and create products that are tailored to their needs. These tools can be used to study trends in sales and market conditions.